We want our customers to be pleased with their purchases. If for any reason you have a problem, please feel free to call our office and discuss it with us. We will always do our best to accommodate you. Below are our terms and conditions and return policy, so please read these prior to making a purchase:
All merchandise is unconditionally guaranteed genuine or your money back. Shipment of merchandise will be made once funds are verified and cleared our bank.
No returns will be accepted for coins that are certified by any third-party numismatic grading service, including but not limited to PCGS, NGC, ANACS, or other reputable coin authentication and grading services based in the U.S. All sales on certified coins are final.
Uncertified or Raw Coins:
Guarantee of Authenticity: Commodore Coins & Collectibles, Ltd., hereinafter referred to as CCC, guarantees that all coins sold on its website are genuine and authentic. If any coin is determined to be counterfeit, a full refund will be issued, provided the coin is returned within 10 days of purchase in its original unaltered state and packaging and accompanied by proof from a recognized third-party coin grading service that the coin is not genuine. Buyer is responsible for any coin grading fees and shipping costs. CCC cannot guarantee that paper certificates of authenticity (COA’s) or 2” x 2” paper inserts in plastic coin flips that accompany uncertified coins from certain shipwrecks are original as certain shipwrecks such as the Nuestra Señora de Atocha, the 1715 Spanish Fleet, and other wrecks had numerous types and styles of certificates of authentication issued over the years by numerous parties associated with their recovery and salvage. If a COA is deemed counterfeit by a recognized expert in these types of COA’s, CCC will issue buyer a refund provided the coin and COA are returned within 10 days of purchase in their original unaltered state and packaging.
Grades & Condition: CCC describes each coin in detail and provides clear close-up photographs of the coin’s appearance, as well as weight in grams for certain coins such as Spanish Colonial cobs. It is the buyer’s responsibility to request additional photos or information if needed and we will be happy to accommodate. However, CCC makes no guarantees or representations regrading any numerical grade or condition of coins for sale. Coin grading is an art, not an exact science, and therefore any opinions on grading may not agree with the opinion of others (including trained experts), and the same expert may not grade the same coin with the same grade at two different times, as grading standards apparently change over time. Furthermore, countries outside the U.S. have differing numismatic grading scales and standards that often do not correspond with or recognize U.S. standards. CCC will do its best to describe each coin to the best of our ability and give an honest opinion as to its overall appearance. NOTE: Most, if not all coins have contact marks, nicks, dings, scratches or hairline scratches, toning, or other surface conditions resulting from circulation, use, previous preservation, etc. Some pieces (especially those salvaged from shipwrecks or found in the ground) may display corrosion, harsh cleaning, rust stains, pitting, horn silver deposits, or other forms of environmental effects. In addition, some coins may have been cleaned, placed in jewelry at some point, had the rims filed, had holes drilled in them or holes plugged, clipped in the past (where a slice of the coin was cut off) or otherwise had their original surfaces or design altered. All uncertified coins are sold as is and all sales on uncertified coins are final unless said item is deemed counterfeit or misidentified. In the event CCC allows a return on an uncertified coin for any reason other than a coin being deemed not genuine, a 5% restocking fee of the purchase price will be charged.
Jewelry, Artifacts & Antiques:
No returns will be accepted for jewelry, artifacts or antiques unless said item(s) are damaged in transit or deemed counterfeit. All sales on jewelry, artifacts or antiques are final.
Damaged Merchandise Returns:
If you receive your order and the item(s) enclosed are found to be damaged in transit, we will issue a refund once the item(s) are returned. We will need to see a photo of the damages to the item(s) so we can properly handle your request. We will not be able to accept your claim for a damaged item beyond 15 days from the date you received the item(s). Buyer is responsible for shipping costs.
Returns are excepted only if post marked within 3 days of receipt of goods. All sales are final after 10 days! Returns will not be accepted on merchandise that has been altered or damaged after shipment. You are responsible for the return shipping and insurance costs. Please use a return shipping method that issues tracking numbers so you can ensure the item is safely and timely returned to our Returns Department. Shipping and handling charges are non-refundable. CCC reserves the right, at its sole discretion, to reject any return that does not comply with these requirements.
In order to properly process a return you must provide a detailed description of why you wish to return the item. We must then receive your acceptably returned order within 10 days from the date the item(s) were delivered.
- We recommend insuring your return package, as we cannot refund an item we don’t receive.
- A returned item must be identical to the item description and condition of your original purchase. Any item returned must be in the exact same condition in its original packaging without alterations, cleaning, scratches, blemishes, or any other sign of damages that did not exist prior to the sale.
Product Display & Colors / Errors
CCC does its best to display product images shown on the site as accurately as possible. We cannot guarantee that the color you see will match the product color. The color of the product depends, partly upon the monitor you are using. CCC reserves the right to cancel or void any sale without notice. Item(s) may be withdrawn at our discretion without prior notice. No Buyer shall have rights to any claim for any resulting damages against CCC, its consignors, employees, officers and or related companies, for costs arising from either withdrawal of item(s), cancellation of purchase, loss or missing sale or reservation due to internet failure, server failure or website malfunction. All prices listed for items on this site are subject to change, and any prices posted in error may be corrected at any time. CCC is not responsible for typographical errors, technical problems and/or abnormal market fluctuations. We reserve the right to cancel any transaction at any time. Should a Buyer purchase a coin online which was incorrectly priced on the site, CCC reserves the right to void that transaction and offer the Buyer first option to purchase item at the corrected actual price. The descriptions for the item(s) used on this site is an arbitrary assessment by CCC’s staff. CCC shall not be held responsible for any third-party opinion or certification by any independent coin grading service(s). There is no explicit or inferred warranty by CCC for any items listed for sale with the exception that all items are authentic and genuine.
All parties agree that should a dispute arise, resolution shall be made in accordance with the laws of the State of California in San Diego County. The prevailing party shall be entitled to attorney’s fees and costs.
For all returns, please mail the item in its original packaging insured with the original packing slip to:Commodore Coins & Collectibles, Ltd.
P.O. Box 927498
San Diego, CA 92192-7498
If you have questions about your order or our return procedures, please contact our office via email at firstname.lastname@example.org or call 858-333-9471.